Refund & Cancellation Policy

Payments made to Lingsaa for LINGSAA AMS plans and AI credit packs.

It does not cover what a studio sells to its own clients (shoots, albums, prints, gallery orders). Those follow the studio's own policy; contact the studio.

Nothing is charged during a free trial. If you don't continue, the studio moves to the Free plan when the trial ends.

You can cancel any time in Settings → Billing. The plan stays active until the end of the period you paid for, then the studio moves to the Free plan. Your data is not deleted.

Downgrades and changes between monthly and yearly take effect from the next renewal.

Plan payments are not refunded for the current period once it has started, including unused days and yearly plans, except in the cases below.

We refund in full: a payment charged twice for the same period, a charge made after you had cancelled, or a period in which the service was not available to you because of a fault on our side.

AI credit packs: unused packs bought in the last 7 days can be refunded on request. Credits already used are not refundable.

Email [support email] within 30 days of the payment with your studio name and the invoice number. We reply within 5 working days.

Approved refunds go back to the original payment method within 5–7 working days after approval (bank timelines may vary). A credit note is issued for the GST invoice.